4 Questions To Ask Your IT Provider

Whether you are an established business or a brand new start up— big or small— your partnership with your IT company is one of the most important business relationships you have. A quality IT provider ensures that your network is up and running when you are doing business, that business operations run smoothly, and that your client’s data is protected. If any of these facets of what you do is compromised so is your reputation.

Rapid Networks is a Denver based IT company that has been serving Denver and the Front Range dutifully for the last 15 years. We know that choosing the right partner to meet the networking, security, and hardware service needs of your business is important. That’s why we’ve created this checklist of questions to ask any IT company you are considering doing business with. If you have any questions or would like to talk more about our services, give us a call and one of our friendly experts will take great care of you.

What Kind Of Service Can I Expect?

Not all IT companies are created equally. So what services does the company you are talking to offer? Denver has a thriving economy with businesses of all sizes and types. Many larger IT companies are well suited to provide managed enterprise solutions but are poorly equipped to handle a two-person operated flower shop. Rapid Networks specializes in working with small and medium-sized businesses in Denver, and has been helping them stay secure, up-to-date, and running smoothly for 15 years.

We all understand that an important part of your IT company’s job is to address technical problems, handle updates, and troubleshoot. But, what does that process actually look like? Is there a phone number to call or a ticket portal to submit problems to? Is their support service locally based, or outsourced? What are their answer rate and average response time? Making sure that you feel confident your IT partner will be rapid in their response is one of the most important things you need to feel comfortable hiring them.

Rapid Networks is an excellent choice for small business IT support. But as mentioned above, not all IT companies are built to handle a wide variety of businesses, so make sure you spend some time discussing what you do, how you need to do it, and discovering what services an IT company can provide that will meet your needs. If we’re not a great fit for your company, we promise to make a recommendation you can trust.

At Rapid Networks, we pride ourselves on our clients’ satisfaction with the service they receive. Being entrusted with the safety of reliability of someone’s business is a badge of honor, and we constantly work to make certain that our customers are happy, successful, and being well taken care of. If customer relationships and satisfaction isn’t at the top of the priority list for your current company, it might be time to consider making a change.

No matter what kind of business you have or what your Information Technology needs look like, Rapid Networks in Denver would love the chance to earn your business and show you why we’ve been the preferred small business IT support company along the Front Range for so long. Call us today for a free 10 point technology evaluation and see if your infrastructure is ready for you to grow.